General Manager

General Manager Location: Durham, DH1 3TQ Salary: Competitive Hours of Work: 40 hours per week About the Company: Our client is the international provider of students' accommodation in the UK, New Zealand, Australia and the US. They are recruiting for a General Manager for their new site in Durham (opening September 2020). This role requires flexibility with working hours as you may work any 5 out of 7 days which may fall on weekends or bank holidays, typically between 8.00am to 8.00pm but you will need to be available outside these hours if required. General Manager Responsibilities: Ensuring compliance with all agreements, leases and contracts pertaining to the site Overall leadership and direction of the site in line with the University Service Level Agreement Delivery of budget and other financial targets Day to day management of the operational team Relationship management of key University partners Preparation and distribution of reports to external and internal stakeholders Oversee the management of the "StarRez" database and the reporting requirements Oversee the development, review and management of policies and procedures for the accommodation Support the University teams during events and other initiatives Overall responsibility for standards, services and security of the accommodation ensuring the appropriate tasks are performed by a team members Primary responsibility for Sinking Fund and Asset Management Programme Establish and maintain a Risk and Incident Register Implement a CPAR (Corrective/Preventative/Action/Request) System within the Colleges for all facility and safety-related matters Ensure that the asset is maintained to the highest possible standards (good or excellent) General Manager Requirements: Management experience within hospitality, student accommodation or estate management sectors Extensive experience in relationship management, facilities management, business planning, budgeting, finance management, delivering a comprehensive service level agreement, asset and risk management Experience in managing accommodation operations including people management and resource planning Experience of student accommodation Ability to build successful relationships with internal and external stakeholders, ensuring excellent customer service at all times General Manager Benefits: Excellent salary and benefits 33 days annual leave (including bank holidays) increasing with service Day off on your birthday Bupa medical cash plan Group pension scheme If you think that you are suitable for this General Manager role, please apply now