Head of Operations

Head of Operations- Spider is advertising on behalf of a company that is a Cemetery and Ceremonial service provider, with a diverse product range including burial plots, ash interments, prestige areas and memorial buildings for funeral services and other occasions such as weddings. They currently have 6 sites, which is made up of 7 parks, located from Liverpool in the North to a site near Guildford in the south, achieving a projected turnover of £7m. We successfully sought new investment in 2018 to enable significant expansion plans and they are now looking to strengthen the leadership team and appoint a full-time Head of Operations to lead the park teams, deliver operational projects and be integral in the next phase of commercial growth. If you are curious to find out more and have the passion to lead a great team whose purpose is to change the face of the industry in the UK, come and work with us. If you have all the relevant skills and experience and would like to join our company, please apply by forwarding an up to date CV as soon as possible. Please provide details of your current salary and notice period on your application. We look forward to hearing from you. What we are looking for: An experienced people manager. You have a track record of developing individuals and building quality through an operation. You have a passion to see others grow and succeed, you delight in supporting them to be successful in their roles, therefore building capability in the group. Passionate about your customers. You know that building a deep understanding of customers’ needs and wants (both internal and external) is what separates successful businesses from the rest. You always strive to exceed expectations and lead your teams to do the same. An enquiring mind. You are curious by nature and are always looking for ways to make positive improvements. You understand the benefit of seeking marginal gains and are never satisfied with the status quo. Planning comes naturally. You have excellent organisational skills and have a track record of organising resources and teams to deliver tasks and objectives effectively and on time whilst keeping calm under pressure. A strong communicator. You have the self-awareness to adapt your approach to suit all stakeholders both within and external to the business. You don’t get stuck in the “sand”. You have the ability to set and drive performance standards by keeping teams focussed on key objectives and taking action on performance issues proactively. You like to roll your sleeves up . Our business needs leaders who lead by example and have a hands-on, pragmatic approach. You show respect and concern for others and your approach gains you respect from your teams and creates a positive team environment that is tangible. The Job: As Head of Operations, you will report to the Chief Executive Officer and your mission will be to lead our park teams across the group to deliver on our brand promise to our customers – “To provide personalised service for you and your family in a unique and caring environment, always”. You will manage the current team of Park Managers and Senior Operations Managers, plus recruit, train and coach your people to support their career aspirations. This is an exciting time for the group following the recent investment and your focus will be initially to oversee embedding the new Operating IT System into the group which is building towards a mid-year launch. This will enable you to gain a thorough understanding of group operations and build relationships throughout the business. Following this, the emphasis will move towards leading our teams to deliver on our brand promise. We have developed our Way of Working (WOW) manuals in all areas of the business and you will be responsible for making sure these are embedded fully in all park teams. You will scope, plan and coordinate multi-site investment projects across the parks to further enhance our service offering and will oversee the delivery of local Park Action Plans affecting our service and grounds teams. Another key area is to focus on the delivery of our Balanced Scorecard metrics through your team and delivering on our Business Improvement Program, both of which are key to our commercial success As part of the senior management team, you will collaborate with other functional leads and build strong cross-functional relationships with the senior team in Marketing, Finance, and HR, whilst contributing to the development of our business strategy. Finally, you will embed and lead the management teams of new parks as they come on stream. If you have the passion and energy to support and lead our business as we grow in the UK, we would be delighted to hear from you. This is a full-time permanent role. In return, they are offering a competitive salary starting from £65,000 per annum. Other benefits include: Enhanced Pension 6% EE & 3% ER Life Assurance Employee Assistance Programme Employee Healthcare Plan Company Sick Pay Bicycle to Work Scheme Annual Flu Jab Voucher. No Recruitment Agencies please This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond. Additional keywords: operations, IT, head of operations, operations manager, management Here at Spider, we take your privacy seriously. When you apply, we shall process your d