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Layka Recruitment
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Chertsey, Surrey
Customer Service Agent - Shift Work
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Our vibrant advanced technology client is looking for an experienced Customer Service Agent who is used to handling 1st line queries coming into the business. This customer service role is shift based which can involve a mixture of days and nights so the candidate needs to be flexible. Single point of contact to meet communication needs of key International customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between International customers and suppliers. Booking of engineering resource / Logistics / Travel / Critical Spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Great opportunity for an experienced customer service agent to join a progressive company that can offer stability and career growth. Contact us today to hear about the brilliant benefits out client can offer