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ABS Commercial Solutions
,
Chorley, Lancashire
Scheduler
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Salary: £18000 - £22000 per annum |
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Overview
Job Purpose Based at our clients Office in Buckshaw Village, Chorley you will be working as part of the scheduling team working on a metering contract, providing support to ensure that the company's work is effectively co-ordinated through communication with internal and external customers as well as the management of the business and client database systems. Main Duties Take ownership of the workstreams, coordinating the work from receipt, through to job completion. Scheduling of work orders in accordance with SLA, whilst optimising travel routes and increasing productivity. To provide customer service to both internal and external customers via telephone and webchat To maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated. To ensure that all the client and operational requirements are met in a professional and efficient manner. To ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time. To provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved. To provide a positive and innovative input into the team, through provision of solutions to problems and embracing change. To ensure that safety issues are reported in line with Company procedures Using inbound/outbound dialler to promote appointments Full training will be given accordingly Mainly covering policy exchange, and customer driven exchanges. Experience and Qualifications Experience of working within the Utilities sector would be an advantage Administration experience Be IT literate - Competent in Microsoft Office package Sound knowledge and understanding of statutory requirements Strong written and verbal communication skills Able to work in an organised manner to meet important deadlines Job Type: Full-time on a rolling rota. Mixture of shifts from 07:00 - 1600, 09:00 - 18:00. Salary: £18,000.00 - £22,000 /year based on experience