Application Support Analyst

The Application Support Analyst coordinates with the business analyst or application consultant and/or client and analyses the proposed configuration of the software platform. The position is responsible for the end-product design, function and moves the design into a custom configured solution, tests the set-up and prepares it for customer UAT and provides general maintenance to system. Job Responsibilities: Consults with business analyst and/or client to implement client requirements into custom configured solution. Analyses product design and converts concept into a configuration. Creates reliable and independently verified custom configurations, based on instructions from business analyst and/or client. Optimises vulnerabilities in existing configuration. Removes configuration errors and implements configuration customisations. Tests and evaluates system set-up and prepares it for customer UAT. Performs general maintenance of systems (revisions/updates/upgrades). Provides first level help-desk support to clients for system problems. Skills / Experience required: Working knowledge of HTML, Java, My SQL, PHP preferred. Strong analytical, prioritising, interpersonal, problem-solving, presentation, & planning skills. Strong verbal and written communication skills Ability to develop and maintain collaborative relationships with peers and colleagues across the organisation, as well as, internal and external clients. Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment. Ability to work with and influence peers and management. Self-motivated with critical attention to detail, deadlines and reporting.