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Bidfood
,
Slough, Berkshire
Customer Services Advisor
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Job Type: Full-time |
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Overview
Bidfood is one of the largest foodservice wholesalers in the UK - we supply fresh, frozen, ambient and non-food related products to customers in a wide range of sectors including local authorities, hospitals, education, hotels, pubs and restaurant chains. Our mission is to deliver service excellence so everything we do has our customers at heart. For Bidfood, great service starts by employing great people. We have two opportunities within our highly effective Customer Services department in our head office depot in Slough. The role This is a key role, focusing on providing effective, timely and high-quality services to all our customers. You will handle and resolve a wide range of customer services issues mainly via inbound calls, but also through emails, using your excellent judgement and communication skills and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further. You’ll also manage a range of financial responsibilities including account payments, credit requests and petty cash, so you’ll need a high degree of financial organisation and accuracy. And your proactive and collaborative nature will ensure you can take on and resolve any other administration requirements that arise. The role will cover 40 hours per week, working 9:30am to 5pm and 10:30am to 7pm on a rotational basis, covering Monday to Friday working with occasional Saturday working (realistically 1 in 8 Saturdays). A bit about you You must be a skilled and natural customer service advocate with a strong understanding of its importance. You must have a friendly and professional telephone manner as the majority of your customer contact will be on the telephone. Experience of inbound calls will be preferred. Success in this role will utilise all your influence and impact with colleague’s right across the depot, to ensure a shared commitment to the highest standards of customer service. Benefits to you In return for your skills, you'll receive a competitive salary and benefits package including: 25 days annual leave per year Healthcare cash plan Employee assistance programmes Pension Employee discounts Free parking In addition, there's other non-tangible benefits such as commitment to your development, both in terms of your skills and career progression. If this is you, we look forward to hearing from you. Due to the current situation we will still be accepting applications for the role but we are unable to confirm when the recruitment and selection process will take place. We endeavour to be in contact with all suitable candidates in the near future. How to apply for the Customer Services Advisor job: If you have the skills and experience required for this Customer Services Advisor job, just click "apply" today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have. You must be eligible to work in the UK.