Customer Services Executive

Salary: 19k Bonus (OTE £24,000) Hours of work: Monday to Friday 8.30am-5.00pm An exciting opportunity has arisen to join a growing company based in Ellesmere Port as a Customer Service Executive. As Customer Service Executive, you will be responsible for researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for the customers. Our client offers a competitive salary along with bonus, personal progression and development. This is an exciting opportunity for a Customer Service Executive who is looking to progress in their career and to become part of a rapidly growing business. Responsibilities: Collecting construction intelligence from industry professionals about forthcoming construction projects they are involved with Using planning applications and other sources to generate construction opportunities for our customers Using internal CRM systems to enter gathered construction intelligence Interacting directly with customers through our internal CRM systems to answer queries on project information Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations Achieving KPI targets around project volume, quality of data gathered and call time and dials Liaising with other colleagues within the business Building relationships with contacts within the construction industry Personal attributes: Excellent communication skills Dependable - takes responsibility for own actions, keeps commitments Ability to work under pressure and meet tight deadlines Attention to detail Strong planning, organisation and time management skills Determined to exceed targets and objections Requirements: The ideal candidate would be an excellent communicator, with an efficient and polite phone manner. You must also have the ability to listen to, absorb and interpret information. Good written and verbal communication skills are also crucial, as is the ability to be flexible to adjust to fluctuating workloads. In reward for your hard work: Flexible working hours Workplace pension scheme Sharesave scheme Reward Gateway Childcare Vouchers Life Assurance Cycle2Work Learning & Development Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n n m s r e c r u i t . c o m