Help Desk Advisor

accessplanit, a leading training management software company, has an exciting opportunity for a talented Helpdesk Advisor to join the team based in Lancaster. Established in 2001, accessplanit provide training management software to businesses that deliver training, allowing them to take a fully integrated approach to every aspect of their business. As a small, successful and growing SaaS company, we are at a critical stage in our development. Having recently launched our product to the US market and aiming to more than double our customer base in the next 3 years, and due to internal promotion from the Help Desk to the Development Team, we are now looking for a Help Desk Advisor. About the role: Working as part of a small team, the Help Desk Advisor is the first point of contact for our customers if they have a technical problem with the system. Working through a 'ticketing system’ it is your responsibility to resolve the issue the customer is having with the system and get back to them with a solution within given timeframes. Although only a small part of the position, the role also acts as a receptionist for the Company and as such, you will be required to provide a professional and friendly service, directing calls to the appropriate person and to provide a warm welcome to external visitors meeting at the office. The Ideal Candidate Demonstrable IT skills Outstanding verbal and written communication and listening skills Have had experience in a customer-facing role with a confident telephone manner Good time management with strong organisational skills. Enjoy problem-solving Self-driven, tenacious and passionate about what you do Genuine enthusiasm for providing an exceptional technical service Benefits Package: This is a Company where you are encouraged to take ownership and use your initiative, with the freedom and autonomy to help take the business forward and be very much part of its success. We are a close-knit team who operate in an honest and open environment. We employ enthusiastic individuals and encourage them to continually develop by offering opportunities to innovate and grow. Other benefits include: Great working environment New purpose-built office situated in Lancaster City centre 25 days holiday (plus bank holidays) Healthcare, following a successful probationary period Company Profit Bonus Share Scheme Ongoing learning and development opportunities Pension Hours: Monday to Friday, 9am to 5pm (1 day per week, 12 noon to 8pm to support any American queries - this will not be a Friday). About Lancaster: Close to the Lakes, the Coast and the Yorkshire Dales, yet minutes from M6 Motorway and national rail links, Lancaster is a vibrant city situated in the heart of the North of England. Taking into account affordability of housing, jobs, business, wellbeing, culture and family life, Lancaster beat off stiff competition from hundreds of other UK areas to come ninth in the 'Best Places to live in UK’ 2017. 5 Great Things about living in Lancaster: Property is excellent value for money Choice of modern riverside accommodation and sandstone terraces Strong arts and pub culture Great schools Close to M6 motorway and Virgin West Coast Line Sounds interesting? Click the APPLY button now. Candidates with previous experience or job titles including; Help Desk Advisor, IT Support Engineer, Service Desk Analyst, Helpdesk Support Engineer, 1st Line Support, Helpdesk Adviser, IT Support Technician, may also be considered for this role.