Referrals and Assessment Coordinator - Adults, Central Region

Referrals and Assessment Coordinator - Adults, Central Region Potters Bar £37,500 DWM Resourcing are searching for a Referrals and Assessment Coordinator to work at our clients Head Office in Potters Bar, our client are one of the leaders in the Health Care sector. Whilst this role is office based it may from time to time involve some travelling so it would be desirable for the successful applicant to hold a full driving licence but not essential any travel expenses will be paid The role of the Referrals and Assessment Coordinator Support the Operational teams in maximising occupancy across the core beds, manage and coordinate all referrals and assessment activity, ensuring that all sales opportunities are maximised. Main duties and responsibilities of the Referrals and Assessment Coordinator Access all portals and incoming referral systems across the region, identifying opportunities for the company portfolio of services. To be able to complete desktop assessments of how individual’s needs could be met at available services and provide the relevant breakdown of hours and costs associated with the offer/bid via the portal. To ensure that bids are made in a timely manner. To ensure a timely follow up of new sales enquiries and referrals through coordinating and prioritising assessment visits by the relevant service manager and/or locality manager. To support operational teams in the preparation and submission of assessment paperwork, reviewing for quality and comprehensiveness. Collate and provide a weekly report which sets out the exact number of referrals/enquires received and the status of each referral. To provide detailed information on all successful and unsuccessful referrals. Compile a consolidated weekly report on all referral and assessment activity from across the region. There may be a requirement to attend meetings with our Executives/Directors to present the progress on the region using data collection. Liaise with service managers and to view services prior to visits taking place, ensuring the best possible image of the organisation is projected Any other duties requested from time to time, as might reasonably be required, commensurate with the role. Referrals and Assessment Coordinator Person Specification A relevant professional background in Health & Social Care Direct experience of working with and influencing at all levels within funding authorities Direct experience of carrying out detailed assessment of needs and presenting solutions for individuals and funders Experience of working with LA framework portals Experience of working and influencing across multiple sites and functions Knowledge of the Referrals and Assessment Coordinator A thorough understanding of conditions and diagnosis within our target markets An excellent understanding of the market environment and of the services provided by the company A natural and thorough understanding of marketing principles Skills & Competencies of the Referrals and Assessment Coordinator Ability to build and maintain strong relationships at all levels, internally and externally Excellent verbal and written communication and influencing skills Able to manage relationships with tact and diplomacy Highly organised with excellent prioritisation skills Strong analytical skills Able to produce and respond to detailed written and oral communication in an office setting Able to use standard applications to process, obtain and combine information e.g. Microsoft Office, Excel, Word, Outlook, mail merge, and databases