Product Features
Blog
Contact Us
Sign In
Deverell Smith
,
London, Greater London
Lettings Assistant - Build to Rent
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £27,000 per annum |
Overview
deverellsmith are working with a leading Build to Rent operator, who are seeking a Lettings Assistant to oversee viewings to their schemes nationally. The Lettings Assistant plays an important role in the business cycle of all buildings by supporting the existing teams with viewings, referencing process and delivering exceptional customer service. You will be supporting the Operations team with implementation of new processes and training staff members to ensure company procedures are followed. Part of the role will be covering site team roles in periods of absence or when extra support is needed. Helping all properties maximise profitability and maintaining brand standards through effectively following processes. To assist in building and maintaining a friendly and professional environment for residents, team members, service providers and customers. Ability to be flexible to work at different locations across the portfolio is essential. The Lettings Assistant needs to have a sales-oriented approach with very strong customer service and admin skills. A positive attitude towards a changing and fast based environment is a must. The right person needs to be enthusiastic, engaged and friendly with customers. Responsibilities include: Assisting the Letting Manager with managing all direct lettings negotiations Achieving weekly/monthly leasing targets & full occupancy Carrying out effective viewings, this is measured by external company conducing Mystery Shopper program Responding to leasing email / phone enquires in a timely manner Carrying out all reference checks Ensuring the application process is carried out efficiently and according to the company process Ensuring the product is always shown the best possible way Being a brand ambassador and embrace the company values and culture Assisting the marketing and PR team in all campaigns Assisting with events Have an in-depth understanding of the local marketplace thus gaining an advantage over our competitors Candidates with experience in lettings are favourable, but our client will also consider customer focused sectors such as retail, hospitality and leisure. If interested, please apply and our team will be in touch.