Emergency Call Handler (Relief)

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us. Rated outstanding for caring by the Care Quality Commission (CQC), The East of England Ambulance Trust covers six counties - Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. We cover 7,500 square miles and serve a population in excess of 5.8 million people. With such a diverse geographical area, we cover busy cities, rural locations and seaside resorts and our services are tailored to meet the needs of each community’s differing medical and environmental needs. We offer a great working environment and a comprehensive employment package – which ranges from professional support to benefits for you and your family. In return for your skill, commitment and energy, we offer a full induction programme, continuing professional development, and the opportunity to work with a highly dedicated team across the east of England. You will also have the chance to shape the service: our frontline clinicians and other colleagues have unique insights about how we can improve the quality of our care and our working environment. We’ll support you if you want to be involved in research aimed at improving patient care and safety. You will also have the chance to help us develop new referral pathways or to work in new roles or for other NHS organisations. We work closely with our commissioners to ensure that innovative ideas developed by Trust staff are tested out. All this is underpinned by a dedicated quality improvement team to coordinate our efforts to support our frontline staff. WeAreEEAST Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes…then this could be the job for you We are currently recruiting a unique and fulfilling role within our Bedford Emergency Operations Centre. The role is for Emergency Call Handlers. You will be answering and managing 999 calls from members of the public, health care professionals and other emergency services. You will triage calls and offer lifesaving advice and support to those critically ill/injured. You need to be dynamic, able to manage a lot of information at once, have empathy, great communication skills resilience and work well within a team. Our emergency call handlers are hardworking, enthusiastic and have to process information quickly and accurately to support patients ensuring that data is accurately input into the Computer Aided Dispatch system, whilst ensuring high levels of customer service. The information and advice you will be giving to patients is managed through a triage tool and it will give you the essential information at the time. All the training and mentoring you will need to undertake this role will be provided. We have full time and part time opportunities available. Hours are worked on a rotational shift basis, 365 days per year, including evenings, nights and weekends. For a full time position, you will work 10hr shifts on a relief roster which is provided as an attachment on the advert. For a part time position, we have evening and weekend shifts available - the hours available will be discussed with you ahead of any interview being offered. You will work shifts a minimum of 8 hours and a maximum of 12 hours on a roster which will be agreed with you. However, you will need to be able to attend the training course on a full time basis. The training course which is 4 weeks long will need to be completed full time during working hours. You will need to have 4 GCSE`s at grade C or above (or an equivalent qualification or experience) Including English, excellent communication skills and proven computer literacy skills. If you think that this is the job for you, we cannot wait to receive your application It is really important when you apply to ensure that the supporting information within the application relates to the essential criteria in the person specification without detail you are unlikely to be shortlisted Please ensure that you review the EOC Call Handler Brochure as it provides important information about the role, work pattern and an overview of what is expected in the Recruitment Process. This post is subject to a Disclosure and Barring Service check at an enhanced level. This organisation has a policy on Recruiting People with Criminal Convictions which can be found attached to this advert. With effect from 1st January 2016 all new starters will be required to take responsibility for joining the DBS update service, at the point of e-DBS application, and bear the cost of annual subscription whilst employed by EEAST. For further details / informal visits contact: Should you have any questions please call 07787 534718 Position: Emergency Call Handler (Relief) Location: Bedford AOC Start Date: June or July 2020 Hours: Full Time (37.5 hours) & Part Time shifts available Pay: £18,813 - £20,795 (Pro rata) With enhancements for working unsocial hours i.e. weekends and nights All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details. All appointments will be subject to currently having a clean disciplinary record. Please be advised that a No Smoking Policy is in operation throughout the Trust. Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, gender, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability. If you have a disability and wish to send in an alternative format of the application form please contact the Recruitment Team on 01234 243200 The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received. If you would like to apply for this position then please keep this information in mind when preparing your submission. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.