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Nottingham, Nottinghamshire
German Speaking Customer Service Advisor
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Job Type: Full-time |
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Salary: Up to £25000 per annum |
Overview
Permanent position based in Nottingham for a High Calibre German Speaking Customer Services Advisor working with an Software Solutions Provider Client Details My client is a highly successful organisation who provide specialised information-enabled software and tools for the commercial sector. They have a requirement for a high calibre Customer Service Advisor in their Nottingham offices. Description Role Summary: You will respond to phone calls, web entry and chat requests from internal and external customers advising them on details of the business's corporate products. The successful candidate will be required to carry out the role in English (primary language) and German (secondary language) to support the expansion of the company's client base in Germany. Primary Responsibilities: Provide product support to customers via phone, email and/or chat leveraging internal resources in a timely manner Work on cases/tickets according to established departmental practices Document all interactions following standard operating procedures Collaborate with other support teams involving integration between products Improve the quality of the customer experience on a daily basis Assist other Support teams based on need and availability Other duties as assigned Profile Technical /Professional Skills & Competencies: Essential Skills: Fluency in German Language (verbal and written) Demonstration of critical thinking skills Excellent follow through, attention to detail and able to adhere to a set deadline Strong initiative and ability to self‐manage Demonstrate customer service skills Strong verbal and written communication skills Demonstrate good time management skills Ability to work with changing priorities and deadlines Good teamwork skills Apply knowledge quickly Ability to work varying shifts Desired Skills: Customer facing/customer support role - ideally over the telephone in support desk environment XML/coding experience Knowledge of Tax and/or Accounting software Accounting or Tax qualification (e.g. ATT, ACCA, AAT, ACA etc.) Education/Certification(s): Educated to degree level (or equivalent). Finance or technology-related subject preferred. Applicants without a degree but with a strong background in a similar position will be considered. My client is keen to see CVs from applicants who can demonstrate a steady work history. Job Offer Salary £23,000 - £25,000 Pension To apply for this position please submit your current CV.