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Chris Eastwood Automotive Ltd
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Hemel Hempstead, Hertfordshire
Service Manager
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Job Type: Full-time |
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Salary: £38,000 per annum |
Overview
Service Manager with Volume experience to effectively managing the service department to ensure department objectives and sales targets are being met. Offering exceptional customer service, including maintaining customer relationships and ensuring customer retention by up selling services / products. Taking care of any customer issues or complaints professionally and in a timely manner. Resolve service counter issues and measure current service counter processes to help increase productivity and customer service. Monitoring department issues and customer complaints to identify trends and work towards addressing any recurring issues. Overseeing the service team performance, preparing reports; if necessary, carrying out these job duties personally to ensure the highest quality of work is carried out. You will be comfortable working in a high volume environment and have excellent motivational and leadership skills with very good communication skills ONLY CANDIDATES WITH MOTOR RETAIL EXPERIENCE WILL BE CONSIDERED FOR THIS POSITION