Care Coordinator

Age Abode Limited t/a Edyn Care ,
London, Greater London
More Details
Salary: From £22,000 to £24,000 per annum 6 month review

Overview

We combine the human touch with smart technology to ensure our clients receive the right care, at the right time. Seniors are empowered to stay in their own home, happily and safely, knowing that 24-hour support is on hand. A CQC approved live-in care provider edyn.care only works with the top 5% of professional carers and operates across England. We have been nominated for Health Investors ‘Domiciliary Care Provider of the Year’ and Leading Healthcare Awards 2019 . Built to make care more human, edyn.care’s service harnesses trained carers, smart technology and impeccable customer service to give families peace of mind throughout their ageing journey. We are led by an energetic team and backed by industry professionals including the former chairman of the Care Quality Commission, former chairman of Four Seasons Care Group, Chairman of Trustpilot and other angel investors. As a care coordinator, you will be instrumental in ensuring our professional carers and clients have a great experience with edyn.care. Your care expertise will make you uniquely qualified to provide a consistent service. Key Responsibilities: Ensure that professional carers rotas are well planned to match clients needs, taking into account travel and last minute cancellations. Develop strong relationships with clients and their families providing support during the onboarding process, matching process and continuing package management. Ensuring new packages are effectively allocated and relationships are built quickly. Improving and maintaining the continuity of care for new and existing care packages. Responsible for cordially resolving customer queries in a timely manner. Ensure all operations are company and CQC Compliant. Arrange training and performance appraisals as required. Requirements: Ideally NVQ/QCF level 3 in Care. Ability to track consistently achieve KPIs and company goals At least 2 years experience working as a care coordinator for a Care Agency. Live-in care co-ordination experience is preferred. Knowledge of CQC Compliance is essential. Ideally experienced in conducting care assessments, care reviews and being able to motivate care staff. Communicate effectively and efficiently via phone, email and in-person meeting. Benefits: Flexible working. Some of the team work from home a day a week. We care about if you do your job, not where Generous option grants Well deserved rest 20 days holiday bank holidays Coffee and snacks are all on hand in office to keep you filled monthly team events This job was originally posted as www.totaljobs.com/job/89819335

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