Income Collection and Recovery Team Manager

12 month FTC Orbit is a fantastic business and one that’s really going places Due to an internal secondment, we are looking for a capable individual to work within our Income Collection and Recovery Team. Overseeing a team of approximately 8, you will drive service levels to provide an effective income collection and reduction of rent arrears. We are looking for someone with a robust knowledge of housing law. You will have demonstrable experience within the area of debt recovery, including instigating and managing the legal process. You will have management experience in some capacity, either in current or recent roles. The role is based out of our new Customer Hub in Coventry, and is a great opportunity to join a proactive team that provide a pivotal service to our business. About you · Excellent communication skills, written and verbal · Good IT skills including word processing and ability to use spreadsheets · Experience of resource planning · Excellent literacy, numeracy and communication skills, including previous experience of business writing · Ability to write clear and concise reports · Ability to analyse and interpret complex information · A flexible approach to working hours. · Experience of delivering effective working relationships within a varied customer and partner group · Experience in income collection and recovery · Experience in court representation and tenancy enforcement action · Can demonstrate an excellent understanding of housing law, particularly in relation to debt recovery including the county court process · Has an excellent knowledge of best practice in arrears collection and of related legal issues · Experience of preparing and managing budgets and monitoring financial performance · Working knowledge of housing management, benefit regulations · and regulatory requirements · Experience managing a high performing team · Ability to travel to meet the requirements of the role · Willing and able to participate in the out of hours emergency roster Why apply? We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We want to unlock the potential in all Orbit employees and maximise their satisfaction in the job. We have a corporate training programme, opportunities for professional development and our employees tell us we are a great organisation to work for. We offer an excellent benefits package, including private medical insurance, discounted dental insurance and gym membership, 27 days holiday entitlement and pension scheme. About us We are one of the UK’s leading housing groups providing high quality, good value homes to over 100,000 customers across the Midlands, the East and South East. We are a developing housing association that owns and manages 42,000 homes and builds 2,000 new homes every year. Our customers are at the centre of everything we do. We provide all sorts of homes for all sorts of people and our innovative approach empowers every one of them to grow and flourish. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth. We empower our employees and enable people from every background to achieve their career ambitions by giving them the support, benefits, training and environment they need to thrive at work and in life. To apply for this role please submit your CV and a supporting statement that demonstrates how you meet the key criteria we need.