Exclusive Care Group/Crystal Care
,
Wallsend, Tyne and Wear
Registered Home manager
Overview
Registered Care Home Manager Job Purpose: • To oversee/maintain the care of Residents within the Care Home. • To take responsibility for the day-to-day running of the Care Home • To ensure that all Company policies and procedures, and all legal requirements, are adhered to within the defined timescales. Skills, knowledge and qualifications Required: • Care home experience of at least 5 years • First level nurse/Registered managers award/NVQ level 4/5 in management • Previous management/supervisory experience • Team player • Satisfactory DBS Check, employment references and check against the ISA List (where applicable) Reporting to: Operations Director and the Directors Main responsibilities: 1. To act as a consultant to all members of staff and to maintain the highest standards of care by direct involvement and supervision. 2. To interact with residents, in a nursing care setting, to ensure that their health care needs are being met and resolve any problems where appropriate. To liaise, in a residential care setting, with the District Nurse regarding residents’ health care needs. 3. To maintain 24 hour responsibility of the care facility. 4. To report any ill-health amongst residents and make requests for GP/Professional visits where necessary. 5. To ensure meals are of sufficient quantity and good quality, and that residents’ dietary needs are met. 6. To undertake general nursing work &/or personal care as appropriate 7. To audit Care Plan documentation, to ensure best practice 8. To act as a role model for all grades of staff. 9. To practice maximum integrity in all dealings with residents' personal and financial affairs and avoid abuse of the privileged relationship that exists with residents. 10. To maintain effective communications with residents, relatives, staff members, Operations Director, Head Office and any other concerned bodies. 11. To obtain a report from the Person in Charge, regarding any incident / accident, and the status of any residents whose care / health is causing concern. 12. To supervise visits and liaise with GPs in order to establish a good relationship between GPs / Health Care Professionals and the Care Home. 13. To ensure a clear and concise handover report is given to all staff members. 14. To arrange / participate in staff and resident meetings. 15. To be responsible for the selection and recruitment of all staff in line with the company policy. 16. To be responsible for the ongoing education training and appraisal of all staff. 17. To provide ongoing supervision and assistance to staff to ensure the necessary skills and competencies are obtained for them to full fill their role within the Care Home. 18. To have a direct input into the care delivery to ensure care standards are met. 19. To be available to residents and their families at their convenience to ensure good communication. 20. To manage, monitor and maintain budgets and take corrective action in conjunction with the Operations Director. 21. To ensure that all commodities used in and around the Care Home are sensibly conserved by all staff members. 22. To provide a suitable and coherent rota for staff to follow to ensure staffing requirements comply with staffing notices issued by CQC. 23. To allocate holiday entitlement in accordance with Company Policy. 24. To comply with the Care Home’s policies and procedures at all times. 25. To update policies and procedures to meet the ongoing needs of the Home after consultation with the Operations Director Manager. 26. To ensure all records are kept up to date and issues of confidentiality are upheld. 27. To investigate all complaints from whatever source and produce a report and recommendations for action. 28. To undertake all disciplinary hearings required according to Company policy and ensure full documentation and that the Operations Director and Human Resources Manager are kept informed. 29. To undertake formal supervision / appraisal of Staff Members in line with Company policy, and with on-going informal assessment of the work of Staff Members, to ensure consistently high standards. 30. To implement and initiate training for all Staff Members on the Company’s Equal Opportunities policy. 31. To ensure that the aims and objectives of the Care Home are achieved. 32. To bring any environmental issues such as repair and replacement to the attention of the Operations Director as soon as possible. 33. To investigate all accidents in the Care Home and ensure full documentation is completed. 34. To undertake audits of service delivery to ensure quality service is being provided and to identify areas for improvement. 35. To be responsible for the custody of all medication in accordance with policies and procedures. 36. To complete a comprehensive written assessment of prospective residents needs to ensure the Care Home is able to meet their needs. 37. To actively market the Care Home and promote a positive personal / professional profile within the local community, ensuring the good reputation of the Care Home at all times. 38. To endeavour to fill, in conjunction with the Operations Director, any resident vacancy by liaising with Social Services and health authorities/boards and assessing/selecting suitable residents. (These places are to be offered within the normal terms of residency and the fee structure in operation within the Care Home/ Centre at the time). 39. To act on any illness of an infectious nature or accident incurred by a resident, colleague, self or another. To be responsible for infection control. 40. To understand, and ensure the implementation of, the Care Home’s Health & Safety policy, and Emergency & Fire procedures. 41. To carry out duties as "Responsible Officer" for the Care Home in line with CQC/Care Commission guidelines, the Health and Safety at Work Act (1974) and Fire Regulations. 42. To ensure that all existing stocks are maintained in a safe and tidy environment and reorder as and when required. 43. To maintain such log books and records as may be required by both the Registering Authority and the Directors of the Company. 44. To ensure that the Care Home complies with all relevant legislation and any concerns should be raised with the Operations Director as soon as possible. 45. To be ‘on-call’, for emergencies, which may arise within the Care Home and to cover shifts if all other avenues have been exhausted.