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Polar Recruitment Services Limited
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Winchester, Hampshire
IT Systems Analyst
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Salary: Up to £313 per day |
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Overview
IT Systems Analyst required for a 3 month contract role in Winchester, Hampshire £313 per day working 37 hours per week Inside IR35 Based in central Winchester working for local government, location very close to the train station As the IT Systems you will be supporting and developing the Service Management Tool (ivanti). Skill set Tasks: Troubleshoot service desk tool issues effectively, including detailed investigation and analysis. Fault diagnosis and resolution on incidents and problems. Work with 3rd party vendors to analyse and resolve issues and develop product. Escalate application incident issues accordingly to ensure priority items that cause service disruption are investigated, communicated and resolved in a timely manner. Escalate to IT Systems Infrastructure Team for any issues that are either not diagnosable or not resolvable by support team. Document faults and recommending improvements. Update and creating fields within the object tables. Provide input into the technical design to ensure production of processes that deliver the needs of the business. Deliver technical requirements to develop the tool - analysis, design, estimating, development, testing and implementation. Support the wider technology team with projects, providing subject matter expert knowledge, ensuring smooth handover to business as usual operations and supporting business adoption. Look for opportunities to improve the service management tool, process improvements and automation. Develop management information reports and assisting with the integration of back office systems. Provide guidance and input into roadmap of the service management tool. Creating and maintaining technical documentation. If this IT Systems Analyst role is of interest then please apply now. This job was originally posted as www.totaljobs.com/job/89756754