Helpdesk Support Analyst

Helpdesk Support Analyst £24000 - £30000/annum Potters Bar, Hertfordshire Calling all IT Support Technicians We have a not to be missed opportunity for an experienced IT Support Technician / Helpdesk Support Analyst to join a forward-thinking MSP and IT Consultancy. As you progress with the company you will be offered additional responsibilities which will expand your experience and skill set. The company are dedicated to developing and promoting their employees internally, so once your foot is in the door progression opportunities are endless for the right individuals. The Helpdesk Support Analyst will be rewarded for your efforts with an excellent salary plus 2 salary reviews in your first year. What will I be doing? As a Helpdesk Support Analyst / IT Support Technician it will be your responsibility to provide IT and hosting support to clients primarily via telephone and remote assistance, with occasional on-site support. This requires a keen eye for detail, the ability to prioritise your workload and great problem solving skills. If you are organised and a great communicator with all the technical experience below then don’t hesitate to apply today 18 months experience ideally within a network consultancy or MSP environment with experience delivering network and application support to clients. Windows Server from 2008 onwards with general administration of Active Directory, Group policy etc. Windows XP, 7, 8 and 10. Microsoft Exchange 2010 To Date - basic administration, security, creating and removing user accounts. Microsoft Office - must be a competent user to be able to provide end user support. You must be eligible to work in the UK. What you can expect A friendly company has built their growth and success, since 1999, by committing to positive customer support. As a Microsoft Gold Partner since 2007, we invest heavily in structured training and qualifications for ongoing personal staff development. Innovative approach means that all employees are fortunate to use the latest cutting-edge technology and up-to-date software. The Helpdesk Support Analyst will be rewarded with a competitive salary and 2 salary reviews in year 1. You will also receive full private medical cover after 2 years’ service. Key Skills: IT Support. IT Technician. Helpdesk. Service Desk. IT Support. External Clients. Managed Services. MSP. Windows Server Microsoft Exchange. Active Directory. MS Office. Networking. TCP/IP. Group Policy. DNS, DHCP. Office 365. Cloud. Hosting.