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Axis
,
London, Greater London
Customer Service Advisor
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
We’re looking for experienced customer service professionals who have some knowledge of a call centre environment who are looking to take that next step in their career to help us build our service and grow our business. You’ll have experience in a high volume call centre environment, dealing with in bound customer calls from residents and clients relating to household repairs. You’ll be used to the pressure and the challenges of that role, but you’ll be able and willing to thrive in an environment where we’ll support you in your ambition. If you have a "right first time, every time" attitude, an open and clear communication style, and the ability to build rapport with your customers, then we want to hear from you. Responsibilities: Liaising with Clients, Axis Operatives, managers, staff and Sub-Contractors in order to provide updates to works and resolving repairs issues Diary management of appointments and making outbound calls to customers with updates to progress of any works, possible delays and rearranging appointments Using IT Systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the telephone You’ll need to be able to show us: An ability to pick up new systems quickly A great phone manner The ability to work to tight deadlines under some pressure The ability to work with your team to deliver the right outcomes for your customer And we’d love for you to be: Experienced in a high volume call centre Able to deal with basic maintenance questions An ambitious and positive personality who can improve processes In return, we’ll offer you a strong, family environment where you’ll be given the opportunity to succeed and make a difference to the community around you. We’ll give you the chance to grow, give back, and develop yourself and your career. So if you enjoy providing a dedicated and professional service to your customers, an expert approach to sustainability, health and safety, and adding value to your community, then we would love to hear from you. Here at Axis, we don't just accept difference, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be an equal opportunity workplace and value diversity above all else, we do not discriminate on any basis, so come join us.