Loss Adjuster

Overview: Handle claims of varying complexity and value in an efficient and timely manner, supporting the Head of Property Services as directed. Key Responsibilities: Have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate Have a detailed knowledge of Building structures including foundations, walls, spanning members their performance and the nature of building materials and material pathology such as freeze-thaw cycle, moisture gradients, rising damp, creep, chemical attack. Have a thorough understanding of the nature of building defects and their causes. Be able to correctly diagnose defects and be able to identify the most appropriate remedial action Have a knowledge and understanding of the insurable peril - Subsidence Heave and Landslip and if role appropriate accurately apply policy wording to building claims Understand the principles of building repair and maintenance Have detailed knowledge of Contractors All Risks, Business Interruption and SME claims settlement Have a thorough knowledge of CDM Regulations and Party Wall Act Demonstrate a thorough knowledge of all aspects of Contents claims handling Be familiar with restoration procedures and processes following Fire and Flood and similar related incidents Proactively direct an investigation appropriate to the circumstances Demonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure Demonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries Be able to identify alternative mechanisms for settling claims and consider the impact on indemnity cost Be able to use concepts, theories and ideas to negotiate and settle claims Make judgements and tailor existing practice to settle complex cases Be able to provide in-depth and expert advice to Customers, Clients and other Loss Adjusters Have a thorough understanding and application of the file review process and identify potential leakage as part of the claims settlement process Apply creativity to obtain the best solution to the claims settlement for the Client Be able to undertake investigative interviews on allocated cases Be able to obtain witness statements and undertake advanced interviews Efficient handling of department insurance claims and any other claims following standard procedures Ensure correspondence both written and verbal is responded to within service standards Ensure the accuracy of information recorded in the database Achieve service standards, company and contractual requirements Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required Skills/Qualities: Administration Understanding and reassuring telephone manner Computer literate Proactive attitude Organisational and Time Management Communication skills (written and verbal) Professional attitude and appearance Enthusiasm People skills Full/Clean Driving Licence Work under own initiative Qualification Requirements: 7 GCSEs Grade C or above (including Maths and English); or 3 A Level passes; or A degree or equivalent; or Insurance Claims experience Cert CILA or Above Are you a Davies Person? All Davies Group employees need to be able to demonstrate our Big IDEA, Inspire, Deliver, Empower and Aspire . It is essential all employees embed these behaviours in line with their job role.