Product Features
Blog
Contact Us
Sign In
Brook Street
,
London, Greater London
Customer Services Advisor - Call Handler
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £22,440 per annum |
Overview
Job Description - Customer Service Coordinator (Call Handler) Would you like to work for a reputable and global organisation in a fast paced but rewarding environment? Are you a passionate about delivering outstanding customer service? Are you seeking the opportunity to kick start your career with a corporate company, working for one of the world's leading insurance providers? Who would be an ideal candidate for this role? The ideal candidate for this position would be self-motivated, confident, enthusiastic and compassionate in attitude with the ability to handle customers in a professional, patient and diplomatic manner in order to deliver fantastic customer service. Our client is looking for confident individuals who can work within a busy environment alongside the team as well as effectively on their own initiative. You will need previous customer service experience - Call centre experience would be ideal, although full training will be provided. Location: Croydon, Surrey - Immediate proximity to the train station, trams and buses in the area, travelling to work couldn't be easier on a daily basis. Salary: Competitive basic salary of up to £22,441.00, plus £1k performance bonus £23,441.00. (Shift allowance and excellent benefits estimating an annual salary of over £25,000 within your first year). Benefits: Amazing benefits including Life insurance, Pension, Private medical cover, Child care vouchers, £30 per month lunch allowance, £7.50 taxi allowance if work until 11pm, £12.50 taxi allowance if work until 12pm, £55per night when work a night shift (4 x 4 per year) Roadside assistance, Eye care vouchers and discounted Travel insurance and much more Hours: 37.5 hours per week shifts covering 24/7- hour period (Monday - Sunday). Main Duties: Customer Assistance " To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations. Telephone Advice " To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions " To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem File Management " To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost-effective manner " To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress " To ensure that all benefits are applied in the most cost-effective manner File Costings " To ensure that accurate costings are given for all assistance files utilising available systems Essential Skills & Attributes " English Language and Math GCSE C or equivalent " A genuine desire to provide a high level of customer service " Ability to work efficiently within a busy environment. " The ability to effectively manage multiple cases " Excellent telephone manner " Fast accurate typing skills " PC Literate " Good geographical knowledge " Proven experience of providing a quality customer service within a pressurised environment " Enthusiastic " Diplomatic " Calm under pressure " Assertive " Flexible Desirable Skills & Attributes " Clean Current Driving Licence " Basic technical understanding of vehicles " Experience of working in the automotive industry Our client is one of the world's largest and leading insurance companies recruiting for a Customer Service Coordinator To provide an efficient, professional and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures.