Part Time Sales Order Processor

Our client, a manufacturing business that supplies all manners of different industry from cosmetics to heavy engineering, is looking to recruit a Sales Order Processor on a part time basis to be trained in their full product portfolio and handle their sales order management process, dealing with customers and delivering exceptional customer service Hours of work for the role of Part Time Sales Order Processor Monday-Thursday: 9am-2pm or 10am-3pm Friday: 8am-1pm IS ESSENTIAL Role and Responsibilities for the position of Part Time Sales Order Processor: Operate within a team handling all aspects of customer requirement from enquiry stage to end-use Act with accuracy and in a timely manner, both internally and externally. Work within the parameters of the Quality Management System. Record actions as appropriate within the CRM Platform and/ ERP System. Follow-up customer leads and enquiries Enter customer orders onto the ERP system Monitor and administer each order entered, through to final shipment and invoice, recording changes in order status within the ERP system Arrange transportation/delivery of samples and customer orders, as required Assist with the satisfaction of customer complaints, in accordance with the QMS Maintenance of the customer database Liaise closely with Regional Market Managers, Agents & Distributors. Provide reports for Regional Market Managers Participate in quarterly inventory of stocks, as required.