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Premier Group Recruitment
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London, Greater London
2nd Line Support Engineer
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Salary: £100 per day |
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Overview
Job Title: 2nd Line Support Engineer Industry: Education (Inside IR35 – Will need to go through an Umbrella company) Rate: £100 - £170 Contract: 6 months extension Start Date: ASAP Location: London The Role: Provide a focused customer service experience to the school Alumni Manage incoming queries to the IT Customer Services team, logging, prioritizing and assigning tickets to the Operations Support Specialists, and other IT Departments. Communicating with Alumni, via, phone, email and face to face Managing the incoming email queue, logging calls on the Supportworks System and assigning them to the IT Teams. Identifying urgent requirements and ensure these are logged and assigned with the appropriate priority. Liaise with customers to ensure required information is collected before calls are assigned, manage customer expectations. Responding to the emergency phone, transferring the call or passing the information to the appropriate teams. Skills: Previous experience Great communication skills Ability to work on your own or as a part of a team Confident analytical skill ITIL A passion for solving problems and pleasing customers and stakeholders Close attention to detail with an ability to see the bigger picture Windows MAC Microsoft Office If you feel like you are the perfect candidate for this job role, or feel this is the ideal role for you – then please send in your updated CV over, along with two references. Equally, if there is anyone you know who would be a suitable fit, we at Premier have a competitive referral scheme of up to £500 for all successful candidates placed.