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Taskmaster
,
Peterborough, Cambridgeshire
Night IT Support Analyst
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Contract Type: Contract |
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Salary: £11 per hour |
Overview
NIGHT IT Support Analyst - Peterborough A well-known Technology based company is looking to recruit a IT Support Analyst for their growing business within the city. Temp to Perm. Job Description: Proactively keeping customers informed on incident or request status and progress. Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. Adhering to incident management procedures Monitor, progress and resolve incidents whilst ensuring customer satisfaction. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Accurately log incidents and ensure all relevant date is captured whilst logging the incident. Provide a point of technical escalation and expertise. Keeping up to date with the current standard procedures. Knowledge and experience. Good knowledge of IT platforms, equipment and applications. Proven Customer service skills. Educated to GSCE level or equivalent in Maths and English. MS Office (Desirable) Windows Operating Systems (Essential) Citrix (Desirable) Cisco Telephony Systems (Desirable) Hardware troubleshooting of both desktop and server hardware (Desirable) Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc (Desirable). Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)