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Quantum Group
,
London, Greater London
Customer Service Officer
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Salary: £18,000 per annum |
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Overview
Our client, a leading international bank, is looking for a Customer Services Officer for their London branch. Job Purpose: Business generation for the Branch Banking channel. Need analysis, managing and growing relationships of key customers. Managing corporate relationships and services for Salary Accounts Tie-ups for new client acquisitions Adherence to compliance policies and organizations standard operating procedures. Undertaking projects and assignment from time to time as directed by Supervisor. Area of Responsibility: To exhibit high levels of customer service and sound understanding of retail products and services of the Bank. To identify potential customers, offer products and services as per their need and increase customer base. Lead generation and acquisition of Salary Accounts for Branch Channel. To maintain relationship with existing account holders. Engage with internal stakeholders across different departments Learn, understand and seize cross-sell opportunities for other products and channels of bank. Ensuring requisite compliance with all applicable rules and regulations including specifically KYC, AML requirements in line with the policies and procedures of the Bank To understand the market needs and give feedback to the Product Development Team to plug the product gaps. Job Authorities: People Related : Interaction with Team members, Customer Service Manager, Branch Manager, Marketing Personnel, Compliance Personnel, Operations Personnel Operational Related: Adhere to all policies and procedures for transactional banking, AML and KYC. Functional Skills Selling skills Preparing and making presentations Ability to engage in a conversation Managing MIS Ability to work on Microsoft excel and access Behavioral Skills Excellent communication and interpersonal skills Ability to multi-task and adapt to any situation or change Fast learner, energetic, and results-oriented Problem solver with good judgment Professional, honest and efficient Conduct customer's business privately and keep their financial information confidential Work well under pressure Drive for results Interpersonal Effectiveness and Influencing Skills Process Orientation Analytical Thinking