1st Line Support Engineer

1st Line Support Engineer – Whiteley – Competitive Salary & Benefits Taylor Made Computer Solutions is looking for a 1st Line Support Engineer to join a talented team currently working with a wide range of customers across a number of mixed environments. Why Join Us? Taylor Made is a fast growing tech company where we empower each other to provide our customers with the best possible services and solutions. You will be part of a company with a supportive and forward-thinking culture, allowing you to develop and partake in refreshingly challenging work. · Competitive Starting Salary · Benefits including training opportunities, holiday allowance, access to company pension & free onsite parking · Progressive working environment – we are members of the ‘Investor in People’ body. · Facilities - Fantastic breakout rooms that includes Xbox, pool tables and free breakfast for all staff. The Job: As a 1st Line Support Engineer you will remotely support a wide range of customers via the telephone and remote management, offering excellent and prompt customer support and will represent Taylor Made in a professional and courteous manner. Responsibilities: · To provide excellent customer care and support through efficient and organised ticket management · Providing first response fixes to customers via the phone or email · Providing resolution to incidents and requests, and appropriately escalating all others · Ticket triage – assessing ticket priorities and escalating when required · Liaising with third parties and customers with regards to incident resolution and requests · Handling customer requests and escalate according to company procedures · Manage work queues and prioritise events, ensuring compliance with SLA’s · Assist the service desk supervisor in managing service desk in such a way as to deliver excellent customer service · Work efficiently and productively to achieve and exceed SLA’s, KPI’s and profitability targets Skills: · Good verbal and written communication skills. · Experience with a service desk ticketing system · If you have experience in any of the below we’d like to hear from you (not all required): o Windows desktop and server o Basic Office 365 support o Virtualisation – Citrix/VMware/Hyper-V o Printer trouble shooting o Basic Microsoft Exchange support o Active Directory administration o File and folder permissions o Basic networking skills o Understanding of ITIL If you are interested in this opportunity please apply directly or contact Michael Coe at Taylor Made Computer Solutions. This job was originally posted as www.totaljobs.com/job/89695196