Helpdesk Administrator

Helpdesk Administrator Monday to Friday (9am - 5pm) Wellingborough My client is looking for someone who loves to solve customer problems and enjoys being on the telephone. Their customers are retailers who are calling in with queries regarding their EPOS systems/Hand Held Terminals. You will be finding out the nature of the faults via scripted questions to determine whether or not you are able to fix the HHT over the phone or whether a replacement needs to be issued. The role involves: Inbound telephone support to customers Making outbound calls to customers and third-party stakeholders to resolve set up and hardware issues Setting up new customer details and hardware configurations on the in-house database Ordering stock on behalf of clients and arranging deliveries Running management reports and MI Communicating with other departments to ensure customers receive the best service possible. If this sounds like you, then please apply today Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.