NOC Support Analyst

NOC Support Analyst We're on the hunt for a NOC Analyst who will work as a part of the Global IT team with an aim to exceed departmental and individual targets. NOC Support Analyst Responsibilities: - Responsible for 24/7 monitoring of live systems and performing numerous administrative duties at the Harrogate Data Centre. - To provide day-to-day monitoring and reporting on all platform and network devices, supporting the platform and network infrastructure through all locations & ensuring it is performing to defined customer SLAs. - Maintain & follow on-line process documentation, highlighting corrections & updates where applicable. - Participate in and support the operations shift rotation, ensuring adequate coverage is provided. - Complete site-facilities tasks as required. - Perform daily health checks / capacity checks in accordance with Ops Team schedules, escalating when required. - Ensure that technical support callouts are completed in line with processes. - Ensure that out of hours problem records are completed in a timely manner and to the required quality. - To ensure that any overnight problem records are followed up by the relevant service lines, with any outstanding issues dealt with to the satisfaction of the group. - Ensure daily checks of the machine room are completed, carrying out actions that lead to rectification of any problems that occur. - Ensure that customer calls are dealt with in an expedient and efficient manner, providing the necessary courtesies to the caller. - To be conversant in the escalation procedures and ensure that upon discovering discrepancies that these are highlighted to the senior IT Operator & SD Service Manager. - Provide support to management and business units, as requested, when a business disruption occurs. - To provide IT operational support for all IT services largely based on Unix (AIX and Linux), and Microsoft Windows. - To work on a dayshift, plus 24x7 shift rotation when required, in support of the production systems. - The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as & when required. NOC Analyst Requirements: - Strong knowledge of and experience with SCCM. - IT qualification or relevant comparable experience. - End to end delivery of IT services. - Knowledge of many Microsoft packages. - You must also be prepared to work shifts including weekends. - Prepared to learn. - Knowledge of Internet technology such as Web browsers & general concepts. - Ability to communicate clearly both verbally and in writing. About Cap hpi / Solera Holdings: Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a linked digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Location: Harrogate, West Yorkshire Job type: Full Time, Permanent Salary: £Competitive You may have experience of the following: NOC Analyst, NOC Support Analyst, SCCM Analyst, NOC Engineer, IT Technician, Helpdesk, IT Support, Network Engineer, etc. Ref: 92586 This job was originally posted as www.totaljobs.com/job/89819278