FRU Team Leader Motor Claims

FIRST RESPONSE UNIT TEAM LEADER - LIVERPOOL Do you have solid RTA Claims handling knowledge and exposure? Have you acted in a senior role in the claims industry, helping manage a team? Salary on offer is dependent on experience and will be offered accordingly. Benefits of the role include Pension, Holiday (20 days minimum), Option to buy or sell up to 3 days holiday, Full training. Working hours (between 8am and 8pm)- 6-week shift pattern including working 1 in 4 weekends. Established Motor Insurer based in the centre of busy Liverpool are currently seeking an experienced FRU Team Leader to join their vibrant team. This is a fantastic opportunity for you to join a reputable and ever-growing company that focuses on developing its employees and providing a top-class service. ROLE and RESPONSIBILITIES - Manage a team of FRU Handlers - Be responsible for staff performance, training and development - Take full details of RTA claim and handle referrals and escalated claims - Make liability judgments - Promote services including Hire and Repair - Make referrals to third parties regarding property damage and personal injury CANDIDATE PROFILE - Solid motor claims experience - Strong customer service skills - Call centre management experience - Motivated self-starter - Persuasive, strong and confident communicator - IT literate with excellent administration and processing skills - Ability to lead a team To be considered, please apply within; alternatively please call Hannah Collis at KHR - Recruitment Specialists on for more information. At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market