Payroll Software Support Consultant

CIPHR Limited ,
Woodford Green, London, Greater London
More Details
Job Type: Full-time

Overview

Role: Payroll Software Support Consultant Salary: Competitive, plus benefits Location: Woodford Green About us: This role is working for Payroll Business Solutions, a CIPHR Group company. Payroll Business Solutions is a payroll software and service provider, able to offer comprehensive solutions built and managed by high calibre payroll professionals. Our customer focus and reliability are the secret to our success. About the role: As one of our Software Support Consultants, you’ll be a key member of the Payroll Business Solution’s customer support team, providing telephone and email support to payroll solutions to customers. You’ll also support the implementation consultants and run selected payrolls for the bureau team, ensuring that high levels of customer satisfaction are always achieved. Responsibilities: - Be primary contact and trusted advisor for services and software customers - Ensuring incoming cases are resolved sufficiently and in a timely manner - Utilise and manage other group resources as appropriate to achieve success - Ensure customer expectations are managed effectively through timely and effective communication About you: Articulate with excellent communication skills Excellent time management and prioritisation skills Effective problem-solving ability Good literacy, numeracy and IT skills Good knowledge of Microsoft Office products (Word, Excel and Outlook) Calm under pressure and able to effectively prioritise workload Good team player Is self -motivated with a positive attitude and takes ownership of own development and progression What we offer: Apart from a working with a great team at Payroll Business Solutions, now part of the CIPHR Group, and a growing company and having the chance to learn and enhance your knowledge and qualifications, we offer; 25 days annual leave (28 after 3 years services), plus bank holidays Pension Regular training Life assurance Medical Cover and Dental cover Perks at Work - access to exclusive discounts, cinema tickets, etc. Free annual health screening Gym Loan £1,500 employee referral scheme

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