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London, Greater London
Customer Experience Assistant
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Job Type: Full-time |
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Salary: £20,500 per annum |
Overview
This is a brilliant and unique opportunity to join a fast-growing, dynamic young company, that has sold its innovative Yoga products to over 80 countries within 3 years of the launch They are dedicated to what they do, which is to create meaningful products that truly enhance people’s lives, and are made in an ethical way. Working within the wellness industry, and specifically within the Yoga community, they strive to make better things by challenging the norm. Maintaining a socially responsible outlook and committing to good business ethics, both internally and externally, is at the forefront of every decision they make. The future prospects for the company provide an amazing opportunity for growth within this entrepreneurial company atmosphere. Job Purpose Reporting to the Customer Experience Manager, you will be responsible for providing exceptional service across the board to drive and support growth in a global ecommerce company. You will be part of a crucial front-line team liaising directly with potential, new and existing customers, as well as dealing with our operational partners. As Customer Service Assistant, your role will be to provide an exceptional service, liaising directly with customers to help efficiently drive and support growth, and to engage with our online community in a fast-growing global brand. You will also take part in a variety of office management activities, and will assist other team members in the office where necessary. You must have the drive to always look for better ways to do things, to use your initiative to problem solve and to care about going the extra mile for every customer. Key responsibilities Building outstanding customer relationships to provide the best possible service to our global customers within the Yoga community Liaising with international warehouses and couriers to ensure seamless customer experience through the operational processes Responding appropriately to all questions and queries within the designated time frame across multiple written channels of communication including email, social media, live chat, online messaging, review responses, public Q&As Managing customer relationships across different social media platforms Conducting ongoing community engagement to gather sales leads to support business needs Managing customer databases Mentoring & training junior members of the team Organising and handling general office management tasks Varied ad hoc support to other members of the Team including the CEO where required Skills/Attributes Essential: Outstanding customer service skills and a genuine desire to go above and beyond An ability to think strategically and see the wider context and deeper significance of daily tasks Ability to work autonomously within an agreed remit to manage workloads and turnaround of work Great problem solving skills and a dedication to finding the most efficient but complete solution to issues as they arise Excellent writing and communication skills with a friendly disposition Excellent academic record Highly personable and able to fit in with a hardworking and dynamic team A common sense approach, a willingness to learn and a hard-working nature to get the task done Some previous experience of office or administrative work Advantageous: An interest in fitness, wellness and/or Yoga Experience working in the health and fitness and/or yoga industry Experience working in a start-up or fast growing ecommerce business Competencies & Values Proactive, dynamic & energetic and with a real willingness to be hands on and get involved Exceptional communicator, particularly adept at written expression Highly personable and able to fit in with our hard working team Strong attention to detail Proven to thrive in a fast-paced entrepreneurial environment As the responsibilities of this role are varied, you must be a great all-rounder with the ability to manage multiple projects and deliverables simultaneously. You will have the opportunity to work in our amazing brand new architect-designed office space in North London, with perks including: Trendy, spacious and convenient office, with easy transport links and all that Camden Town can offer nearby Good holiday allowance Healthy office environment with organic fruit, great tea and coffee and healthy refreshments provided A sociable office environment with regular work social events and working with a young and dynamic team On-site yoga and leisure space Working for a socially responsible and eco-friendly company that is all about challenging norms and striving to make better things. The organisation is committed to working with good business ethics, internally and externally. Real hands-on experience, responsibility and the opportunity to learn, develop and thrive. Encouragement to truly contribute, challenge norms and set new standards. If you have the right enthusiasm and integrity, you will be provided with exciting ways to be part of shaping the future of our ambitious company Encouragement of a good work-life balance.