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LA International
,
Orpington, Greater London
2nd Line Support - SC Cleared
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Salary: £170 - £200 per day |
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Overview
SC Cleared - Based in our Farnborough office the Desktop Support Analyst is responsible for providing 2nd line day to day desktop support (both software and hardware), plus supporting our remote users based around the UK; ensuring problems are handled in a timely and efficient manner, whilst maintaining high customer service standards. Investigating issues logged by users on the helpdesk using ServiceNow oEnsure the end user is updated with progress via the appropriate communication method and the helpdesk tickets are furnished with notes / progress. oEnsure helpdesk tickets are prioritised based on business impact and are dealt with in a timely fashion. oEscalate support incidents when necessary and in a timely and consistent fashion. odentify common issues and investigate / implement long term fixes, rather than piecemeal 'workarounds'. oEnsuring that standards and procedures are followed. Perform user account management as part of the starter / leaver process oPerform account creation and suspension tasks as required; ensuring that standards and procedures are followed. Contribution to central Desktop Services documentation and information repository Support and assist with projects when called upon Ensure software licensing policies are followed at all times. Liaise with the Asset Manager to ensure correct asset registration and assist in stock control Skills required for this Role: The Helpdesk and onsite support would include: Support Calls Help desk Onsite & Remote Support PC imaging and Setup for New Users Daily Checks Dynamic and flexible "can-do" attitude Some travel to support remote offices LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.