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Page Personnel Finance
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Southampton, Hampshire
Inbound Customer Support - Temporary
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Contract Type: Contract |
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Salary: £17,000 per annum |
Overview
My client who is based in central Southampton is currently looking for a Inbound Customer Support Advisor to join them on a temporary basis as a first line of support for all payroll related queries. Client Details My client is a well established organisation based in central Southampton. Description As the Inbound Customer Support Advisor you will be responsible for: Responsible for dealing effectively with queries from customers (both internal and external) by telephone, email or in person, at all times conveying a professional and efficient attitude following customer service standards. To resolve as many, if not all, queries as possible during the initial contact To be proactive to customer needs and actively participate in customer service improvement To provide clear, concise and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed. Follow the guidelines laid out under the Data Protection Act Be proactive in ensuring that payroll staff achieve Key Performance Indicators in respect of call resolution Maintain a basic awareness of statutory regulations in respect of National and Local deductions from pay such as PAYE and NI. To construct suitable responses to queries from staff, HMRC and other outside organisations verbal and written. Flexibly process multiple enquiries on multi customer payrolls. Profile In order to be considered for the role you will: Be available immediately for a temporary contract Have previously worked in a similar role and therefore possess good communication skills Have an interest in payroll Be looking for a Monday to Friday role Job Offer The chance to work in a great organisation with a welcoming team culture.