Public Health England - Helpline Agent - £9 per hour

Who are Sitel? We are changing the face of customer service. We are a people-driven, diverse company who does one thing really well - we deliver millions of great experiences every day for some of the world’s best known brands. As a leading global provider of customer experience management, we depend on our 75,000 associates to help customers all over the world. That’s where you come in. Who are we looking for? Sitel Exeter is looking for passionate customer service professionals who can live and breathe our core values. We will also need you to be computer literate and be comfortable supporting customers via the phone and sometimes via e-mail. Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service. We want you to be the voice of the brand About you · We want you to WOW customers over the phone · Be adaptable and be able to multi task · We want you to be enthusiastic and a have a BE BOLD attitude · Attention to detail is key · WORK together approach with excellent communication skills · We want people who are responsible, reliable, punctual and fun · We are not interested in people who are not committed to fulfilling the job requirements · Build trust by working smart, as a team and individually What should you expect from us? · Personal development. Working in a call centre will give you many professional and life skills as well as helping build confidence. · Paid training · Shift slides and flexi days · On site café · Fun team environment · Access to great tools and resources. · Discounts on gym, cinemas, restaurants and more · Temporary contracts of 37.5 hours a week · Paid overtime to suit you Job Description You will be working for Public Health England helping people who have questions regarding the Coronavirus outbreak. You will need to be able to listen effectively to the callers question and use a template of frequently asked questions to formulate a response. You will need to be able to use a computer and record the outcome of your conversation. Empathy and understanding is key to this role as you will be talking to people who may be upset or worried. Do you think this sounds like a role suited to you? What are you waiting for? Apply now and join our family Pay and Hours Pay: £9 per hour Opening Hours: 7am-11pm Monday to Sunday. You must be flexible to work 7.5 hour shifts within these opening hours. Please look out for our call- we look forward to speaking to you soon. You will need to be able to provide right to work documentation if successful. Data Notice The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.