111 Call Handler

111 Call Handler (Call Centre Environment) Start date: Monday 16 th March 2020, you must be available to complete 1 days training on 9am to 5pm Location: Bristol Type of role: Temporary Duration of temporary role: This is a temporary ongoing role with no end date specified Pay Rate: £10.00 umbrella per hour Training: You must be available to complete 1-day training on this coming Monday 16 th March 2020 9am to 5pm. Working days and hours: Monday to Sunday working shifts between 6am to 9pm (working 5 shifts per week, 37.5 hours per week) Essential: Candidates must be flexibility to work Monday to Sunday between 6am to 9pm Shifts will include: 12pm to 7pm 12pm to 8pm 2pm to 9pm 6.00am to 12.00pm 7.30am to 2pm 7.30am to 2.30pm Please note there will be an 8-week shift pattern, 6 people on each week, with split rostered days off on some weeks. Your World will send you an example for candidates to understand. Job Information Our client is looking for candidates with strong customer service and administration experience to deal with inbound calls from the public regarding health issues Main Duties Dealing with a high volume of inbound calls from the public regarding the Coronavirus Liaising with other agencies and healthcare providers to ensure patients are appropriately directed. Utilisation of communication skills in management of challenging calls and child protection concerns. To keep accurate records of clinical enquiries to the service. To work co-operatively within the organisation, sharing and utilising areas of knowledge and skills to enhance patient care. To display effective keyboard and work processing skills To perform general administrative duties To provide simple health information advice in line with NHS policies and approved sources. Essential Requirements Previous customer service and administration experience (ideally gained within a healthcare environment) Experience dealing with a high volume of inbound calls The skill and ability to deal with stressful and high pressured inbound 111 emergency calls Skill and experience to remain calm in crisis situations Ability to deal effectively with difficult and stressed individuals and customers Ability to work a range of out of hours and unsocial shifts including evening, nights, weekends and Bank Holidays on a temporary full-time basis