Service Manager

Reed ,
Liverpool, Merseyside
More Details
Contract Type: Contract
Salary: £15.4 per hour

Overview

We are looking for a Service Manager for a 32 bed supported housing accommodation service for 16-21 year olds. This role is quite a busy role and would like someone who has a background in managing a large service for young people. Whilst this post is for an initial period of a month, it is likely to be extended as we are in the process of recruiting to the post. Job Purpose Responsible for the operational management of a service or group of services; within a supported housing and/or retirement living setting. Effectively manage a team to provide a high quality customer focused service, ensuring delivery of legislative and contractual performance requirements. Accountabilities or “What You Have to Do”  Manage the services/s to provide a high quality, customer focused service and be a champion of the client's service style.  Provide motivational leadership, mentoring and coaching to the team, to ensure clarity of direction, effective communication and development of personal potential.  Manage team performance to deliver outstanding service, by reviewing work outputs, appraising individual performance and setting improvement targets.  Ensure that the service meets its internal performance targets and any contract specific targets.  Ensure that the service is compliant with all policies and procedures, legislative and contractual requirements.  Ensure that appropriate recording systems are in place to monitor and report on service performance and compliance. Provide accurate reports to line managers as required, to deadline.  Participate in the setting and management of service budgets. Monitor spend and report budget variances to the Area Manager.  Actively build relationships with community partners and promote the client at local stakeholder meetings.  Apply ‘best practice’ and relevant legislation to service delivery; and promote an environment of continuous improvement. Ensure that corrective action is taken if targets or standards are not being met.  Ensure that the service complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.  Develop and promote the highest levels of customer consultation, communication and partnership in all aspects of service delivery.  Work as part of a management team across the area and region. Also, work closely in partnership with the organisation’s central support teams and other teams, where appropriate. Approval Date Reference Owner Review Date 16/10/2015 A/F/R&S/V1.0 Human Resources 16/10/2016 2  Respond to complaints and anti-social behaviour issues in line with policy and procedure.  Participate in the out-of-hours management arrangements for the area/region. Key Performance Indicators  Arrears target  Voids target  Re-lets target  People Management targets  Contract target

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