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Lynx Recruitment Ltd
,
London, Greater London
Customer Operations Manager
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Job Type: Full-time |
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Salary: £50,000 per annum |
Overview
Customer Operations Manager I have an exciting role for a consultancy in London, they are looking for a Customer Operations Manager to sit between their team and their end client. Please see the details below Key accountabilities and decision ownership Maintain seamless end to end process between the customer and Service Provider. The ability to build relationships to work with the wider Assure Support colleagues internally. Build relationships internally and externally and Gain customer trust in all aspects of all operational support. Fine attention to detail, Display evidence to support difficult customers in day to day support. Core competencies, knowledge and experience: Evidence/Excellent Interpersonal/organisational and negotiation skills. Ability to build and maintain good working relationships across internal teams and wider business group. Understanding of Cloud and Hosting Infrastructure along with solid incident management experience. Evidence of a being a self-starter and have the ability to work under pressure Telecommunications and IT service models and their practical application ITIL Foundation level qualified Business processes design and documentation Experience in escalation of incidents to, and in driving incident resolution with, technology vendors Broad experience of continuous: Process, Systems, and Capability improvements Experience in producing project reports and dashboards and to optimise processes should be a given. Strong knowledge of Excel and Power point An appreciation of programme management, PMO, workflow tools (e.g. Remedy) and agile delivery methodologies would be highly beneficial.