Product Features
Blog
Contact Us
Sign In
Hays Specialist Recruitment Limited
,
Cambridge, Cambridgeshire
Service Desk Team Leader
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £30,000 per annum |
Overview
Help Desk Team leader Your new company My Client is a global bio pharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. Proud workplace culture that encourages innovation and teamwork. Their vision of an outstanding place to work is one in which all our employees are engaged and encouraged by a clear shared purpose and a compelling strategy; where they are encouraged to perform and develop to their full potential; and where they are supported by the right organisation design, culture, technology and processes. Your new role This is a fantastic opportunity for a Service desk Team Leader. Key Skills & Experience My Client are looking for someone with IT experience within a Team leader role to be based in their Cambridge office. Produces and analyses management reports to allocate work and report on KPI trends Manages and motivates staff to be a high performing team. Customer Stakeholder management, establish and maintain excellent customer relations. Conduct team 121's on a regular basis. Awareness of cost control and reviewed on a regular basis. Ensure process and work instruction documentation is in place, up to date, and followed by team. Act in accordance with Information Security Policies. On-board new team member in line with agreed training plan. Seek opportunities for service improvements Cisco What you'll get in return Competitive salary with great benefits in a What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk