Customer Service Agent

Our client: An instantly recognizable household name, operating in the food industry Have become the category leader in the UK through strong brand heritage and continued innovation The role: Providing an exceptional customer and consumer experience through effectively responding to their enquiry through a variety of communication channels. Working collaboratively with internal and external customers to resolve their enquiries in a skilful and professional manner ensuring a timely and qualitative resolution. Working as part of a team and as directed by your Team Leader in order to ensure that all SLA’s / KPI’s are met. Accurate data entry and interpretation of customer orders received via telephone and e-mail. Management of the daily order cut-off process. Provide professional first line response to customer (store) queries, concerns and complaints around deliveries with subsequent outbound calls to customers and manufacturing sites to conclude the query whilst maintaining the CRM system. Provide professional first line response to consumer queries, concerns and complaints via phone, email and social media around product, quality and process with subsequent outbound communication to sites and then the consumer to resolution whilst maintaining the CRM system. Creation and Issue of Customer Service Level Reports including interpretation of reported failures. Production and analysis of internal KPI reports Ideal candidate: Attention to detail Good communication skills Strong Excel Skills (essential) Team player with "can do" attitude Integrity and honesty Ability to work to tight deadlines Previous call-centre environment customer service-based experience Confident telephone manner, including good communication and listening skills Ability to deal calmly and professionally with challenging calls Benefits & details: Highly Competitive Basic Salary The team will operate 7 days per week based in Beaconsfield for 5 days and with home working at the weekend. Please send your CV using the form on this page, quoting reference 4/10031/7. Confidentiality assured. Whilst we would like to respond to all our on-line applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days unfortunately the relevant consultant has decided not to progress with your application. For alternative opportunities please search our vacancies on our website. Seven Search & Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary (interim) workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.