Resident Liaison Co-ordinator - North

Anchor Trust ,
Bradford, West Yorkshire
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Overview

Job Title: Resident Liaison Co-ordinator Location: Home based with frequent travel around the North of England Salary: Competitive depending on experience Contract Type: 12 month maternity cover Hours: 37.5 About Us Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes. We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry. At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers. About the role You will play a key role in the Asset Investment Team providing an effective, streamlined, customer-focused service to ensure business wide objectives are achieved. You will be the voice of our customers in collaboration with care and housing teams. Facilitate excellent communication and planning, to meet the customer needs by delivering excellent customer service. You will work collaboratively with Anchor Hanover staff, customers and contractors in consultation, reviewing our service offer and ensure high levels of engagement and communication to drive strong customer satisfaction results both internally and externally. You will ensure the team achieve Service Level Agreements and actively participate in service improvement initiatives whilst continuing to deliver a first class customer service to our internal and external customers. About you You will have the ability to problem solve to support residents and staff to assess situations and make positive judgements to reflect the local requirements. A Strong customer focus with the desire and ability to deliver the highest standards of service and work to provide improvements is essential. You will have effective written and verbal communication style ensuring that information is easily understood and accurately communicated in an effective and professional manner along with the ability to work as part of a team and to contribute effectively, demonstrating a flexible approach, sharing best practice and working with others towards shared goals and objectives to provide an effective and quality service Excellent interpersonal skills with proven ability to build and maintain effective working relationships with internal and external customers and genuine enthusiasm for providing a high standard of customer service and an ability to promote a positive attitude within the team is crucial

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