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Oliver James Associates
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Manchester, Greater Manchester
Service Desk Manager
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Job Type: Full-time |
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Salary: £45,000 per annum |
Overview
Service Desk Manager | Manchester | £45,000-50,000k The Role Service Desk Manager | An exciting opportunity has just arisen for a Service Desk Manager to join a growing organisation based in Manchester. The role will involve managing and mentoring a team, ensuring KPI's are met, developing and maintaining escalation process procedures, Implementing and maintaining best practice ITIL processes, acting as an escalation point for all requests and Major Incidents and working alongside the Operations Director with regards to staff planning and efficiency. This is an excellent opportunity to a growing company at an exciting time of development. You will benefit from a friendly and very professional working environment. The modern offices are easily accessed by all major transport links and our client is offering an excellent salary package, benefits and more to the successful candidate. Service Desk Manager Requirements Multiple years' experience in a team lead or management position. Experience of managing both a permanent and contingent workforce. Excellent communication, delegation and customer service skills. Ability to maintain composure in a pressurised, fast-paced environment. Ability to understand business needs and prioritise issues accordingly. A broad knowledge and interest in IT. The Service Desk Manager will be paid between £45,000-50,000k dependent on experience. We will be looking to shortlist for interview later next week so please apply now for immediate consideration. Service Desk Manager | Manchester | £45,000-50,000k