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Capita
,
Edinburgh, City of Edinburgh
Team Leader
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Job Type: Full-time |
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Overview
What you will do Responsible for providing a high-quality HR service and develop an effective working relationship with our client to bring benefit to both client and Capita Collaborate with the client to share practice, knowledge and expertise to ensure we have the breadth of capability in a changing environment Supports the design, management and communication of mobility policies and procedures Understands the local employment processes in order to ensure a seamless transition for the transferring employee Effectively manage service issues and failures and take appropriate corrective action to minimise risk of re-occurrence Ensure regular scheduled communication with client to facilitate feedback, knowledge share and effectively manage client expectation Actively monitor overall team performance and identify areas for improvement and encourage an innovative approach to the customer service provision Assign work to team members, monitor and supervise the day-to-day delivery and quality standards of the work Meet with team members individually on a monthly basis to review performance, provide constructive feedback and identify and agree on future objectives, assessing against the competency framework Provide effective coaching to team members in the required technical and behavioural competencies Monitor team performance against expectations and Service Level Agreements for all activities including Costings and Packages; Travel EREQ's, Expense Reimbursements, Vendor Invoices and general relocation enquiries. Manage the call coaching process by evaluating calls and providing timely feedback Adhere to the business assurance standards as agreed with client What we're looking for: Previous experience of implementation, administration and reporting of mobility processes and practices Proven track record in managing a client account and supporting a team to provide a superior level of professional customer service Previous experience in a supervisory position where responsibilities included operational and people supervision of a team Experience in monitoring, collating and preparing MI data and analysis against Service Level Agreements Demonstrated knowledge of relevant employment legislation and experience applying it practically in the workplace Ability to communicate effectively with clear and concise language verbally and with written correspondence Demonstrated ability and intermediate knowledge of various computer programmes including Word, Excel and Outlook and experience using HR information management systems About HR Solutions Capita HR Solutions helps employers to maximise the performance of their HR functions from core transactional services, through to complete organisational transformation. We meet the HR service needs of our clients by listening to the challenges they face and working with them to create an approach that suits their business, culture and people. From simple transactional services through to organisational transformation, we use a flexible approach to maximise the performance of HR functions and drive greater efficiency for businesses. Join us here and you'll be transforming HR operations around the country. HR Solutions are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you 23 day's holiday, a discretionary annual bonus, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. What we hope you will do next Help us find out more about you by completing our short application process - click apply now Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.