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Time Personnel Recruitment
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Peterborough, Cambridgeshire
1st line analyst/service Person
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Job Type: Full-time |
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Salary: £8.50 per hour |
Overview
Our Client based in Peterborough is looking to recruit a 1st line Analyst/Service Desk person to join their busy and expanding team. Key Duties: · Accurately document all support calls whilst gathering relevant information in order to accurately diagnose faults / issues. · Triage issues raised by users according to priority following standard procedures. · Diagnose and fix IT issues where possible. · Provide advice, assurance, training and support to users in both standard desktop software (e.g. Windows, Office, IE etc…) and specialist software (e.g. Lorenzo, ORMIS, Shire etc…). · Follow standard IT department procedures to ensure issues are escalated appropriately. Issues escalated to third parties must be monitored to ensure they are resolved. · Ensure users are kept up to date with issues raised. · Provide advice and assistance on national and local policies that are relevant to the IT services provided. · Communicate with users in 'plain English' on IT matters. · Maintain an expert level of General IT knowledge. · Participate in training for new / changing IT systems / services. · Undertake tasks assigned to the IT service desk such as system / active directory account creation, installation of approved software etc… · Ensure IT issues are resolved within applicable IT SLA tolerances. · Undertake 'site-visits' to colleagues outside of the IT department where deemed necessary. · On occasion there will be a requirement to undertake work outside of normal office hours Interested people should up-load their CV. Time Personnel Recruitment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Due to the high volume of applicants we receive, we are unable to respond to every candidate. If you do not hear from us within 5 working days then unfortunately your application has not been successful on this occasion.