Help Desk Administrator

Overview Help Desk Administrator required in Hereford ? Ideally someone with previous experience of administrative, data entry and word processing is required. Previous experience in a customer facing role or call centre environment would be an advantage but is not essential as training will be given. ? Main Responsibilities/Duties Include: To receive telephone calls from the company’s customers To process all paperwork received from service engineers and prepare for invoicing. Once checks are completed by the service admin officer, to complete the received documentation in service order monitoring, validating and transfer of service order within Dynamics Enter all details within Dynamics in order for an invoice to be populated for client. Review raised purchase orders on a monthly basis to assist the CHD Manager in clearing the GRN Ledger. File all documents in the correct location on completion of site visit To uphold the good name of the company at all times and not to disclose to third parties confidential information. The successful candidate will demonstrate the following: Excellent IT skills including use of Microsoft Word and Excel packages, plus other Customer Relationship Management (CRM) software such as Moby and Dynamics Excellent verbal communication skills with a clear and concise communication style on the telephone Strong attention to detail and high level of accuracy when completing spreadsheets and electronic databases Genuine customer service orientation Strong evidence of an ability to work well within a team Salary : – up to £19k basic Great benefits Location :- Hereford Company: – The organisation are a leading Multinational HVAC and refrigeration company. Diversity & Inclusion Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly. This job was originally posted as www.totaljobs.com/job/89754435