Final Mile Delivery Manager

Final Mile Delivery Manager - Avonmouth Permanent Job purpose: The Final Mile Delivery Managers first and foremost support the Field Team and ensure that the Courier Teams deliver our customer's parcels. About the role: Final Mile Delivery Managers are the point of contact for the Couriers when they have issues, cannot attend work or need guidance. You will ensure that all work that has been allocated has been picked up and delivered by a Courier. Where this is not the case, you will work on finding solutions to ensure that all customers' deliveries are achieved. You will also review tracking data to ensure that the Couriers are on track and where relevant, step in to check if there are issues and offer appropriate solutions. As an agile member of the team, you will manage Courier service working out of a number of sub depots within a geographical area. Courier recruitment and "on-boarding" is also a major part of this role. Working alongside Compliance Managers you'll manage / monitor KPI targets and are responsible for cost management / budgeting. Requirements: The ability to deal with people and conflict The ability to think on your feet and come up with solutions to problems An approachable manner and 'can do attitude' Our job is for someone who is able to efficiently prioritise pressing needs where there isn't an obvious solution and provide feedback to the wider business. A good geographical knowledge of the local area An understanding that a role of this type is not your average 9-5 and will involve working on a weekend on a rotation basis Previous experience of managing a team, coaching and interviewing/recruiting people is essential. Please do not apply if you do not have all of this crucial experience We would particularly welcome applications from people who are currently either residing in and who are willing to work in either Bristol, Newport, Caldicot, Bath, or Gloucester Benefits: Bonus (up to £6,000) Car 26 days holiday Opt in benefits