Product Features
Blog
Contact Us
Sign In
Braze Limited
,
London, Greater London
Customer Success Manager
|
|
Job Type: Full-time |
|---|
Overview
WHO WE ARE Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate Realtime experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze. Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists. WHAT YOU'LL DO own a set of Braze’s customers as their dedicated contact and relationship owner; drive platform adoption, increasing Braze’s utilization and value for your book of business; build strong stakeholder relationships and focus on customer satisfaction; be a platform, technology, marketing strategy and industry expert for your customers, focusing on their goals and assisting them in devising and operationalising best-in-class marketing strategies at scale; pro-actively analyse customer product usage and provide strategic advice to the customer around how they can better engage their customers with Braze through ad-hoc communications, training, workshops; undergo Quarterly Check-Ins and Executive Business Reviews; partner with colleagues throughout Braze to ensure services are well aligned to your customers’ goals and delivered to a high standard; advocate customer feedback to Braze teams and be their voice in our product roadmap; and work towards customer renewal, adoption and advocacy targets. WHO YOU ARE Candidates must: have 4 years of relevant experience in a related area, for example CRM, marketing, growth, onboarding, customer success, implementations, consultancy or project management; have direct experience of managing and launching CRM campaigns in a marketing platform; have a minimum of a Bachelors (BA/BSC) university degree; have experience of working with and influencing cross-functional teams within an organisation (e.g. product, engineering, analytics); be excellent communicators with exemplary written and verbal communication skills coupled with unparalleled follow up skills; give the impression to clients and colleagues that you listen and understand their problems; have excellent organization and project management skills; be known for being a “team player” we just can’t emphasize this enough; have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others; and have strong technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).