Operations Assistant (combination of insurance related admin & customer service - no sales)

We are currently recruiting for an employer of choice located on prestigious Kings Hill, specialising in insurance, for an additional Operations Assistant, due to planned and continued growth. The role of Operations Assistant is an interesting combination of insurance related administration with a strong customer focus but NO SALES In order to meet the requirements of this interesting position, although there is no ideal candidate, any previous experience gained within an insurance setting in an administrative capacity would be helpful, although this could be ideal for someone dynamic, with good administrative capabilities, a great attention to detail, good A Level results, wishing to pursue a career along these lines where full training can be provided. AN OUTLINE OF THE POSITION AND THE EXPERIENCE WE ARE SEEKING IN AN INDIVIDUAL:- As an Operations Assistant, you will be working within a friendly and professional Insurance Claims Team, set in a modern, spacious office setting, assisting in the provision of outstanding levels of customer service and completing high quality administration on behalf of their clients and policy holders. In essence, you will handle INBOUND CALLS from customers and policy holders, wishing to register new claims on their helplines, updating the system with information, handling any basic enquiries, completing administrative tasks to a high standard, working within specific time frames, but ultimately you will excel in delivering outstanding levels of customer care (working to the principles of Treating Customers Fairly, or as you would wish to be treated) and generally assisting with the smooth transition of their claims journey. The only outbound calling you will make, would be to update a client with their claim status, when required You will of course receive training and support in order to work in line with both industry and company quality standards. FULL TIME POSITION 36.25 hours per week, every week, Monday to Friday The department is open between the hours of 8am and 6pm. You will work on a rota basis between the hours of 8am and 6pm, working 7.25 hours per day. For the right candidate, if you were not able to start until 9am, there is a possibility that this could be accommodated, providing you could work until 6pm, when rostered. There is s requirement to work an occasional Saturday morning, ie. 9am - 1pm (approximately 1 in 3 flexible). ADDITIONAL SKILLS WE ARE SEEKING: Good experience of handling incoming calls Excellent administrative skills Good IT skills Excellent verbal and written communication skills The ability to prioritise workloads and work to deadlines where required Exceptional interpersonal skills A high standard of personal motivation and initiative Strong customer service capabilities including problem resolution skills A high attention to detail Salary: £17,500.00 per annum. Please be aware that because these roles are within financial services, successful applicants will have to undergo basic screening, at no cost to the individual, once a job offer has been made.