Frontline Support Administrator

We are looking for a Case Support team member to support the Supervision and Enforcement teams through the provision of a comprehensive and effective administrative service in relation to all case and local continuous improvement work. The Role: Provide administration support on Supervision and Enforcement and local continuous improvement work to the Case Management team Provide administration for internal and external case team meetings and calls, including coordinating timing, sending out agendas, taking minutes and ensuring minutes are agreed, ensure all case related correspondence is saved appropriately to the document management system Suggest process improvements to the line manager Assist in creation of case documentation (e.g. from templates), maintain hard copy case documents as required, system updates for cases to ensure accurate information for MI purposes Support the Supervision and Enforcement teams in escalation of cases (e.g. to moderation panels or case committee) Provide general administrative support as required for the Supervision and Enforcement teams Flexible in approach and able to priorities work appropriately Data Entry/records Be crossed skilled against Case Support (transactions) work streams The Essentials Able to Prioritise and have a flexible approach Excellent organisation skills Knowledge of operating model, value chain and business rules Thorough knowledge of Case and Project procedures Customer-focused approach with the ability to communicate effectively with all levels of management Stakeholder Management As well as a starting salary of £21,200, we offer: Civil Service Pension arrangements, which are recognised as some of the best in the pensions world discretionary bonus arrangements access to performance related pay progression 25 days annual leave provision flexible working arrangements development opportunities enhanced parental leave arrangements a free employee assistance programme an excellent office location in Brighton. Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://uk.gigroup.com/privacy This job was originally posted as www.totaljobs.com/job/89655326