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Critical Project Resourcing
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London, Greater London
Customer Service Efficiency Manager
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Salary: £32 per hour |
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Overview
I am currently recruiting for a Customer Service Manager to work with a Local Authority in the Greater London area on contract basis. The role will require candidates to work closely with the new digital programme and ensure that service delivery dovetails into both programmes. The candidate will need to be risk aware, working with key partners, building key relationships and have awareness of mental health and other clinical challenges. The main purpose of the role is to be responsible for strategic and operational management of customer care centre services from the Council to the best possible standard of service. The candidate will need to develop, manage, implement and maintain key performance indicators, ensuring regular evaluation of those against departmental standards and taking appropriate actions to ensure achievement. The candidate will need to manage the performance and outcomes of the teams to deliver services that match requirements providing value for money in accordance with government legislation and Council Policy. The role will also need the candidate to oversee the operations of the multi-agency teams that deliver services. The candidate will also be responsible for managing underperforming workers, ensuring outcomes are fed back into training, learning and development plans and the performance management process. The candidate will need to create a culture of self-help by assisting or encouraging customers to access Council and partner services through all available ICT channels and actively promote and support the Council’s digital programme. My client is looking specifically for applicants with previous experience in a similar role within a Local Authority or other Public Sector organisation. Please do not hesitate to apply. This job was originally posted as www.totaljobs.com/job/89886230