Application Support Analyst

APPLICATION SUPPORT ANALYST Are you? Someone who has the ability to solve problems in their sleep? An innovator? A serial self-starter? Someone who doesn’t just fix issues, you breathe solutions? Someone who won't say 'It can't be' but rather 'Here's what it can be'? Fearless but not careless? Someone who doesn’t just possess great customer service skills but a conversational magician? If you think you meet the above criteria, then our Service Desk Team need you About MHR We are leaders in the HR and Payroll software sector, creating and developing our solutions to keep ahead of an ever-evolving world of work. With over 650 people working with us across three continents, we’re a fast growing, family-owned company on a journey to completely transform the world of work for organisations of all shapes and sizes. We’ve developed game-changing software in HR and Payroll and we’ll need creative individuals to continue this success. Role responsibilities The role is an excellent opportunity to be a part of a vibrant team. We put our customers first and pride ourselves on providing an excellent service for our customers and solving their problems as effectively as possible. The primary role of the Service Desk is to receive suspected software defects, the successful applicant will: Ensure that problems described in cases are described in a clear and accurate manner. Understand and clearly document customer deadlines. Assess the impact a problem is having on the customer. Apply appropriate Service Level Agreements to cases. Investigate the suspected software defect and clearly document and communicate progress throughout. Produce Root Cause Analysis documents. Key Skills We want to hear from people who have a positive attitude, a passion for great customer service and a willingness and desire to be helpful; you will also need excellent problem solving and investigative skills. Experience with complex and bespoke applications is desirable however, this not essential. To be considered for the role you will need to: Have an excellent telephone manner. You will be a well-spoken individual. You need to have exceptional written English skills Have an ability to communicate with customers of all technical levels. Have keen eye for detail. Excellent problem-solving skills. An ability to adapt to changing priorities. Have brilliant organisational skills. Grasp technical and legislative concepts quickly. Most importantly - be a quick learner. Our Rewards Competitive salaries. We contribute to a full company pension scheme. We offer life assurance (x4 salary, with option to increase up to x8 salary). An employee assistance programme is included. Our sites all come with a subsidised restaurant and cafe on-site, with delicious new meals on offer from our chefs each day. We offer Vodafone discounts, making it cheaper and easier to catch up with your favourite people. Personal development plays a big part in helping our people to reach their potential, this is why we offer over 60 internal training courses and support our people with external qualifications. Why us? What makes MHR a great place to work, isn’t novelties or gimmicky job titles, it’s our down to earth approach working with other people who want to do a job they’re proud of. We give you time to develop in your role and as a person, so you start to do creative work that only you can do, rather than trying to work through other people’s methods, that don’t suit your working style. We’re flexible, we embrace change and as we’re still owned by the original founders, so we’re incredibly proud of what we we’ve built from a small business into one of the biggest and best in the industry. Be part of something better, become part of the MHR family. Apply here